Please note:
The information in this section is intended only for Tenants of Rochester Court.
Water Stop Tap:
Electric Mains Switch:
Gas Stop Tap:
| Below kitchen sink
In panel in the hall
Red lever in external meter box
|
If the property is occupied solely by students, you may be exempt
from paying Council Tax. If this is the case it is your responsibility
to provide Revenue Services, City Hall, Norwich NR2 1WJ and the Landlord
with a copy of your exemption certificate. Exemption certificates
may be obtained from your University or College.
At no additional cost to you, a communal telephone line is located in the lounge, with extension points in each bedroom. The line receives incoming calls only, with the exception of outgoing emergency 999 calls. This is the line through which broadband internet operates, so it is important that it remains free of interference.
Access to an independent line in each bedroom is available. If you would like a line connected, you should contact BT on 150 and provide them with your name and address. An engineer should call within a few days to make a connection. Please note that you, the tenant, are responsible for the connection costs, plus a quarterly line rental fee.
A live broadband internet connection is provided. Details of this service can be found within the property.
A Sky Digibox is provided in the lounge, offering numerous free channels. You can upgrade your system by contacting Glenfield and indicating the Sky package you require. The full annual cost will need to be paid in advance. No provision has been made for a TV licence - it is the responsibility of tenants to obtain the necessary licences.
Please note that your personal belongings, including bicycles and vehicles, are not covered by the Landlord’s insurance and no liability for loss or damage will be accepted by the Landlord. However, your personal belongings might be covered by another policy; for example, your parents’ household insurance — although many parents’ policies exclude or limit cover available. As a tenant, it is your responsibility to ensure that you have suitable insurance cover for your own personal belongings.
Please be aware that the Landlord has provided numerous safety and security features such as: Smoke Detectors on all floors; a Carbon Monoxide Detector, Fire Extinguisher and Fire Blanket in the kitchen. These should not be tampered with but we recommend that your household checks these safety devices on a weekly basis. The Lead Tenant will be shown how to do this when checking in.
Electrical wiring and appliances are regularly tested and the Gas Boiler has an annual safety check. The ground floor windows have locking fasteners. You may be interested to know that 27% of all burglaries involve entry through an unlocked door or window, so please take care to ensure that these are locked when appropriate, and that valuables such as laptops and mobile phones are out of sight.
The heating is controlled by a general room thermostat and each principal room has its own radiator with the benefit of a thermostatic control. The heating and hot water on/off programmer is located in the landing cupboard or kitchen. All other controls on the boiler and hot water cylinder have been set and should only be adjusted by a qualified engineer.
All routine maintenance requests should be made by the lead tenant using the Maintenance Request Form >
For urgent out-of-hours requests please use the telephone number found in the House File. Please read the conditions attached first.
It is important in any home to manage moisture and condensation effectively. To do this please take time to read the Guide to Your New Home booklet which can be found in the Home File.
This deals with:
1 Producing less moisture
2 Stopping moisture spreading through the house
3 Ventilating moisture away
4 Providing even heat
If you do not take measures to adequately ventilate the rooms within the house eventually a build-up of moisture can cause the formation of mould.
For your reference, manuals for all electrical appliances, the time
clock, and boiler are stored in the Home File located in the lounge.
Please return these to the file after use.
A bicycle shelter is provided. We would be grateful if you could refrain from storing bicycles within the house. As stated, in the Insurance section, your personal belongings are not covered by the Landlord’s insurance policy; so please be aware that bicycles are stored at the owner’s risk, and ensure that you have adequate insurance cover.
Each property has a designated parking space and we would like to remind residents to use these and not park in an area which is liable to cause an obstruction to either the main entrance or other vehicle users. Permits are provided and if displayed will assist in monitoring to ensure that only residents and their guests are parked in designated areas. All vehicles are parked at the owner’s risk.
The Gardens are regularly maintained. Refuse is currently collected weekly. On the morning of collection day you should place your wheelie bin at the collection point. When the refuse collectors have emptied your wheelie bin you should return it to the store area. You can obtain your wheelie bin by telephoning Norwich City Council’s Refuse Collection Services on 01603 212212.
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