We trust that you will enjoy your stay here.
At Glenfield we take care to ensure that your tenancy is
as pleasant, comfortable and secure as possible.
We appreciate that moving can be a stressful occasion so we have produced
this information, which we hope you will find helpful.
Thank you for choosing a Glenfield home. If we can be of any further
assistance please do not hesitate to contact us.
Assuring you of our best attention
at all times,
Letting Manager
Glenfield
Contact Details
Telephone: 01493 701095
Out of Hours Telephone: this is to be found in the
home file located in the lounge in each property.
Facsimile: 01493 701094
Email:
The Postal Addresses of our
properties are:
Rochester Court, Edgeworth Road, Norwich NR5 8AU
Dereham Road, Norwich NR2 3TL
Bowthorpe Road, Norwich NR5 8AR
Stanford Court, Norwich NR5 8AJ
Lead Tenant
The Lead Tenant is identified as the first named person on the Tenancy Agreement. The Lead Tenant is the main point of contact for the Household and the Letting Manager.
Important Information
In Emergencies you will find:
| Water Stop Tap: (in 1-4 Stanford Court Electric Mains Switch: Gas Stop Tap: |
Below kitchen sink ground floor cloakroom beside WC) In panel in the hall Red lever in external meter box |
Council Tax
If the property is occupied solely by students, you may be exempt from paying Council Tax. If this is the case it is your responsibility to provide Revenue Services, City Hall, Norwich NR2 1WJ and the Landlord with a copy of your exemption certificate. Exemption certificates may be obtained from your University or College.
Telephone
At no additional cost to you, a communal telephone line is located in the lounge, with extension points in each bedroom. The line receives incoming calls only, with the exception of outgoing emergency 999 calls. This is the line through which broadband internet operates, so it is important that it remains free of interference.
Access to an independent line in each bedroom is available. If you would like a line connected, you should contact BT on 150 and provide them with your name and address. An engineer should call within a few days to make a connection. Please note that you, the tenant, are responsible for the connection costs, plus a quarterly line rental fee.
Broadband Internet
A live broadband internet connection is provided. Details of this service can be found within the property.
TV & Satellite
A Sky Digibox is provided in the lounge, offering numerous free channels. You can upgrade your system by contacting Glenfield and indicating the Sky package you require. The full annual cost will need to be paid in advance. No provision has been made for a TV licence - it is the responsibility of tenants to obtain the necessary licences.
Insurance
Please note that your personal belongings, including bicycles and vehicles, are not covered by the Landlord’s insurance and no liability for loss or damage will be accepted by the Landlord. However, your personal belongings might be covered by another policy; for example, your parents’ household insurance — although many parents’ policies exclude or limit cover available. As a tenant, it is your responsibility to ensure that you have suitable insurance cover for your own personal belongings.
Security & Safety
Please be aware that the Landlord has provided numerous safety and security features such as: Smoke Detectors on all floors; a Carbon Monoxide Detector, Fire Extinguisher and Fire Blanket in the kitchen. These should not be tampered with but we recommend that your household checks these safety devices on a weekly basis. The Lead Tenant will be shown how to do this when checking in.
Electrical wiring and appliances are regularly tested and the Gas Boiler has an annual safety check. The ground floor windows have locking fasteners. You may be interested to know that 27% of all burglaries involve entry through an unlocked door or window, so please take care to ensure that these are locked when appropriate, and that valuables such as laptops and mobile phones are out of sight.
Heating Controls
The heating is controlled by a general room thermostat and each principal room has its own radiator with the benefit of a thermostatic control. The heating and hot water on/off programmer is located in the hall or landing cupboard or kitchen, depending upon the property. All other controls on the boiler and hot water cylinder have been set and should only be adjusted by a qualified engineer.
Maintenance
All routine maintenance requests should be made by the lead tenant using the Maintenance Request Form > which can be found at www.glenfieldpropertyservices.co.uk/maintenance
For urgent out-of-hours requests please use the telephone number found in the House File. Please read the conditions attached first.
Smoking & naked flames
For Health and Safety reasons a no-smoking policy exists throughout all Glenfield properties. If you wish to smoke outside, cigarette disposers are fixed to the exterior of most properties.
Naked flames - for example, candles, etc. - should not be used in the property.
Managing Moisture & Condensation
It is important in any home to manage moisture and condensation effectively. To do this please take time to read the Guide to Your New Home booklet which can be found in the Home File.
This deals with:
1 Producing less moisture
2 Stopping moisture spreading through the house
3 Ventilating moisture away
4 Providing even heat
If you do not take measures to adequately ventilate the rooms within the house eventually a build-up of moisture can cause the formation of mould.
Manuals and Instructions
For your reference, manuals for all electrical appliances, the time clock, and boiler are stored in the Home File located in the lounge. Please return these to the file after use.
Bicycles
A bicycle shelter is provided. We would be grateful if you could refrain from storing bicycles within the house. As stated, in the Insurance section, your personal belongings are not covered by the Landlord’s insurance policy; so please be aware that bicycles are stored at the owner’s risk, and ensure that you have adequate insurance cover.
Car Parking
Each property has a designated parking space and we would like to remind residents to use these and not park in an area which is liable to cause an obstruction to either the main entrance or other vehicle users. Permits are provided and if displayed will assist in monitoring to ensure that only residents and their guests are parked in designated areas. All vehicles are parked at the owner’s risk.
Gardens & Wheelie Bins
The Gardens are regularly maintained. Refuse is currently collected weekly. On the morning of collection day you should place all your rubbish in the wheelie bin at the collection point. When the refuse collectors have emptied your wheelie bin you should return it to the store area. You can obtain your wheelie bin by telephoning Norwich City Council’s Refuse Collection Services on 01603 212212.
Please recycle wherever possible. For more information, and to find out where and how you can help, please visit www.norwich.gov.uk and click on the Recycling link.
Utilities
Your rent includes all utility charges for electricity, gas and water. Should you receive a utility bill, or any post addressed to the landlord, please contact Glenfield immediately and we will arrange for this to be collected. You do not need to read meters as Glenfield takes care of this for you.
Enjoy your stay